Privacy Policy

Privacy Policy

At Nana’s Cottage, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you when you visit our website, make a purchase, or otherwise interact with us.

Information We Collect

We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.

Information You Provide

This may include:

  • First and last name

  • Shipping and billing address

  • Email address

  • Telephone number

  • Order and purchase information

  • Customer service communications

  • Payment information processed securely by our payment providers

We generally do not directly store complete payment card details. Payments are processed by the payment providers available through our checkout.

Information Collected Automatically

When you browse or interact with our website, certain information may be collected automatically, including:

  • IP address

  • Device information

  • Browser type and version

  • Pages and products viewed

  • Actions taken on the website

  • Referring pages or websites

  • Approximate location derived from technical information

  • Cookies and similar technologies

How We Use Your Information

We may use personal information to:

  • Process orders: Confirm, prepare, fulfil and deliver your purchases.

  • Provide customer service: Respond to questions, return requests and other customer concerns.

  • Send service communications: Provide order confirmations, shipping updates and other transactional messages.

  • Improve our store: Understand how customers use our website and improve the shopping experience.

  • Personalize your experience: Display content or offers that may be more relevant to you.

  • Marketing: Send promotional emails or other marketing communications where you have provided consent or where otherwise permitted by applicable law.

  • Fraud prevention and security: Detect potentially fraudulent activity and protect our customers, website and business.

  • Comply with legal obligations: Maintain records and respond to lawful requests where required.

How We Share Personal Information

We may disclose personal information to service providers and partners where reasonably necessary to operate our store and provide our services.

These may include:

  • Payment processors

  • Shipping carriers and fulfilment partners

  • Warehousing and logistics providers

  • Ecommerce and website hosting providers

  • Customer support and communication services

  • Email and marketing platforms

  • Analytics and performance services

  • Fraud prevention and security providers

  • Professional advisers where necessary

For example, information such as your name, shipping address, telephone number and order details may need to be shared with fulfilment and delivery partners so that your order can be prepared and delivered.

We may also disclose information where required by law or in connection with the protection of our legal rights.

We do not rent your personal information.

Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

Shopify may process certain personal information when you visit our store, use the checkout, or make a purchase.

Shopify's processing of personal information is also governed by its own privacy practices.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where applicable, support advertising and marketing.

Cookies may be used for purposes such as:

  • Keeping your shopping cart functioning

  • Remembering preferences

  • Understanding website traffic and performance

  • Measuring the effectiveness of advertising

  • Providing more relevant marketing

Depending on your location and the type of cookie, we may request your consent before using certain non-essential technologies.

You can also control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Marketing Communications

If you choose to receive marketing communications from Nana’s Cottage, we may send you information about products, new collections, seasonal releases and special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

You may continue to receive necessary transactional communications relating to purchases you have made, such as order confirmations and shipping updates.

Your Privacy Choices and Rights

Depending on the laws applicable to you, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information where permitted by law

  • Withdraw consent to certain uses of your information, subject to legal or contractual restrictions

  • Opt out of marketing communications

  • Ask questions about how your personal information is handled

To submit a privacy request, please contact:

info@nanas-cottageca.com

We may need to verify your identity before completing certain requests.

We will respond to valid requests within the time required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and transaction records, preventing fraud and complying with legal, tax and accounting requirements.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable law.

Children’s Privacy

Nana’s Cottage is not intended for children to make purchases independently.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

International Data Transfers

Nana’s Cottage works with service providers and fulfilment partners that may operate outside Canada.

As a result, your personal information may be processed or stored in other countries, including the United States and countries in Asia.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law enforcement or regulatory authorities in accordance with those laws.

We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies or legal requirements.

When changes are made, we will update the policy published on this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to make a request regarding your personal information, please contact us at:

Nana’s Cottage
Email: info@nanas-cottageca.com