Shipping Policy
Shipping Policy
At Nana’s Cottage, we do our best to ensure that your order arrives safely and as quickly as possible.
This page explains our shipping process, estimated delivery times, and what you can expect after placing your order.
Estimated Delivery Times
The following delivery times apply to orders shipped within Canada:
Order Processing: 1–3 business days
Orders placed during the week are generally processed as quickly as possible. Orders placed on Friday evenings, weekends, or holidays may require slightly longer processing times.
Shipping Time: 8–12 business days on average
Once your order has been shipped, delivery generally takes approximately 8–12 business days, depending on your location and the carrier.
Please note that these are estimated delivery times. Delays caused by carriers, severe weather, peak seasons, customs processing, or other circumstances outside our reasonable control may occasionally occur.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Placing an Order
Ordering from Nana’s Cottage is simple and secure:
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Visit the product page and select the options you would like.
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Click “Add to Cart.”
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Review your cart and selected options carefully.
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Proceed to checkout.
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Enter your shipping information and carefully confirm your address.
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Select the available shipping option.
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Choose your preferred payment method and complete your order.
Once your payment has been successfully processed, you will receive an order confirmation by email.
If you experience any difficulties, please contact our customer care team.
Payment Methods
Payments are processed through secure, encrypted payment systems.
Available payment methods will be displayed at checkout and may include major credit and debit cards such as:
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Visa
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Mastercard
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American Express
Additional payment methods may be available depending on your device and checkout.
Free Shipping Across Canada
We currently offer free standard shipping on all orders within Canada, with no minimum purchase required.
No standard shipping fee will be added at checkout.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require time to scan and update the parcel in their system.
Multiple Parcels
In some cases, an order containing multiple items may be shipped in separate parcels.
If this happens, your items may arrive on different days and you may receive more than one tracking number.
There is no additional shipping charge when an order is divided into multiple shipments.
Delivery Responsibility
Please carefully review your shipping information before completing your order.
If you notice an error in your delivery information, contact us within 24 hours of placing your order at:
We will do our best to make the requested change. However, once an order has entered processing or has been shipped, we cannot guarantee that the delivery information can still be changed.
If a parcel is returned because the address provided at checkout was incorrect or incomplete, additional shipping costs may apply if you request that the order be shipped again.
If tracking confirms that an order was delivered to the shipping address provided at checkout but you cannot locate it, please contact us so that we can assist you in reviewing the delivery information.
Processing & Shipping
Once your order has been processed, it will be prepared for shipment as quickly as possible.
During particularly busy periods, holidays, promotional events, or unusually high order volumes, processing and carrier transit times may be slightly longer than usual.
We appreciate your patience and understanding.
Questions About Your Delivery?
If you have any questions about your order, tracking information, or delivery, please contact our customer care team at:
We’ll be happy to help.