Terms of Service

1. OVERVIEW

By accessing our website and/or making a purchase, you agree to be bound by these Terms of Service, including any additional terms and policies referenced herein.

If you do not agree to all of these Terms, you may not access the website or use our services.

We reserve the right to update or modify these Terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes, to the extent permitted by applicable law.

2. ELIGIBILITY

By accepting these Terms, you confirm that:

  • You have reached the legal age of majority in your province, territory or jurisdiction of residence; or

  • You have given your consent for any minors under your responsibility to use this website.

You may not use our products or services for any illegal or unauthorized purpose.

3. GENERAL CONDITIONS

We reserve the right to refuse service where reasonably necessary, including in cases of suspected fraud, misuse or violation of these Terms.

You agree not to:

  • Reproduce, duplicate, copy, sell or exploit any portion of the service without our written permission.

  • Transmit viruses, malware or other harmful code.

  • Violate any applicable laws or regulations.

Payment and credit card information transmitted through our checkout is protected using appropriate encryption and security technologies provided by our payment service providers.

4. PRODUCTS & AVAILABILITY

All products are subject to availability.

We make every reasonable effort to display product images, colours and descriptions as accurately as possible. However, we cannot guarantee that your device or screen will display colours exactly as they appear in person.

We reserve the right to:

  • Limit product quantities.

  • Restrict sales by region or individual where reasonably necessary.

  • Modify or discontinue products without prior notice.

Our products may be stored, fulfilled and shipped by international fulfilment partners. As a result, products within the same order may occasionally be shipped separately and arrive at different times.

Any applicable customs duties, import taxes or clearance charges, where applicable, are the responsibility of the customer unless otherwise stated or required by applicable law.

5. PRICES & FORMATION OF CONTRACT

Prices are displayed in Canadian dollars (CAD) unless otherwise indicated and may be changed without prior notice.

The presentation of products on our website does not necessarily constitute a legally binding offer. By placing an order, you submit an offer to purchase the selected products.

An automatic order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

We reserve the right to reject or cancel an order where reasonably necessary, including due to product unavailability, pricing errors, payment issues or suspected fraudulent activity.

Any mandatory consumer rights or warranties provided under applicable law remain unaffected.

6. BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, incorrect information, product unavailability or payment issues.

You agree to provide current, complete and accurate purchase, billing and account information.

You are responsible for ensuring that the shipping address and contact information provided when placing your order are correct.

7. THIRD-PARTY TOOLS & EXTERNAL LINKS

Our website may provide access to third-party tools, services or external links.

We do not control third-party websites and are not responsible for their independent content, policies or practices.

Your use of third-party services may also be subject to the terms and policies of those third parties.

8. COMMENTS & SUBMISSIONS

If you voluntarily submit reviews, comments, photographs, suggestions or other content to us, you grant us permission to use, reproduce, modify and publish that content in connection with our business, subject to applicable law.

You confirm that your submissions do not violate intellectual property, privacy or other rights belonging to third parties and do not contain unlawful, abusive or malicious material.

9. PERSONAL INFORMATION

The collection, use and disclosure of personal information through our website are governed by our Privacy Policy.

Please review our Privacy Policy for more information about how we handle personal information.

10. ERRORS & INACCURACIES

We reserve the right to correct genuine errors, inaccuracies or omissions on our website, including those relating to product descriptions, prices, promotions, availability and other information.

Where an error materially affects an order that has already been submitted, we will take reasonable steps to resolve the matter appropriately, including contacting the customer where necessary.

11. PROHIBITED USES

You may not use this website:

  • For any unlawful purpose.

  • In violation of applicable laws or regulations.

  • To infringe intellectual property rights.

  • To harass, abuse, threaten or discriminate against others.

  • To upload or transmit malicious code.

  • To unlawfully collect personal information belonging to others.

  • For spam, phishing, scraping or fraudulent activities.

  • To interfere with the security or proper functioning of the website.

A material violation of these Terms may result in suspension or termination of access to our services.

12. DISCLAIMER OF WARRANTIES

Our website and services are provided on an “as available” basis to the extent permitted by applicable law.

We do not guarantee that access to our website will always be uninterrupted, timely, secure or error-free.

Nothing in this section excludes or restricts any warranty, guarantee, condition, right or remedy that cannot lawfully be excluded under applicable Canadian consumer protection laws.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Nana’s Cottage shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits, revenue or data.

  • Losses resulting from the inability to access or use our website or services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

14. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nana’s Cottage from reasonable claims, damages or expenses resulting from your unlawful use of our services, violation of these Terms or violation of applicable law.

15. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the applicable laws of Canada and the applicable laws of the province or territory having jurisdiction.

Nothing in these Terms is intended to exclude, restrict or limit any mandatory consumer rights or protections available under applicable Canadian federal, provincial or territorial law.

16. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be severed or limited to the extent necessary.

The remaining provisions will continue to remain valid and enforceable.

17. TERMINATION

These Terms remain in effect until terminated by either party.

We may suspend or terminate access to our services in the event of a material violation of these Terms, fraudulent activity, unlawful activity or misuse of our services.

Any obligations or liabilities that by their nature should survive termination will remain in effect.

18. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies referenced on our website, constitute the agreement between you and us regarding your use of the website and services.

19. CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact us at:

Nana’s Cottage
Email: info@nanas-cottageca.com