Return Policy
⚠ Important Notice
Please note that we do not offer free returns. Return shipping costs are the responsibility of the customer.
All approved returns must be sent to our central international returns facility in Asia. The exact return address will be provided by our customer care team once your return request has been reviewed and approved.
Please do not send a return before receiving authorization and return instructions from us.
30-Day Return Policy
We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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All original components, accessories, tags and packaging must be included.
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The product must not show signs of damage caused by misuse, improper handling or negligence.
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Hygiene-sensitive items must be unused, unworn and clean.
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Damaged, defective or incorrect items must be reported promptly after delivery and supported by clear photographic evidence.
We reserve the right to refuse a return if an item appears to have been used, worn, damaged, altered or otherwise does not meet the conditions above.
Once your return has been received and inspected, we will notify you of the outcome of the inspection.
If approved, your refund will be issued to your original payment method.
Original shipping charges, if applicable, are non-refundable.
How to Request a Return
To request a return, please contact us at:
Please include:
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Your order number
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Your full name
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Your complete address
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The reason for your return
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Clear photographs if the item is damaged, defective or incorrect
Do not send any item back without prior authorization.
Once your request has been reviewed and approved, our customer care team will provide the appropriate return instructions and return address.
Returns sent without prior authorization or to an address other than the one provided by our team may not be accepted.
Cancellations
We process orders as quickly as possible.
If your order has already entered processing or has been shipped, we may no longer be able to cancel it.
If cancellation is no longer possible, you may wait for your order to arrive and then submit a return request in accordance with this policy.
Refunds
Once your returned item has arrived at the designated returns facility, it will be inspected.
If your return is approved:
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We will notify you by email.
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Your refund will be issued to your original payment method.
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Refunds will be processed within 14 days after the returned goods have been received and approved.
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Original shipping charges, if applicable, are non-refundable.
Please note that after we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
Return Shipping Costs
Unless otherwise required by applicable law or expressly agreed by our customer care team, customers are responsible for the cost of returning their items.
This may include:
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Return shipping charges
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Applicable customs charges
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Import or handling fees associated with the return
We strongly recommend using a tracked shipping service and keeping your shipping receipt and tracking information until your return has been completed.
Nana’s Cottage cannot be responsible for returned parcels that are lost in transit before reaching the designated return facility.
Return Address
All approved returns must be sent to our central international returns facility in Asia.
Because the appropriate return location may depend on the product and order, please do not return your order to the sender address shown on the original parcel.
The exact return address and instructions will be provided by our customer care team after your return request has been reviewed and approved.
Returns sent to an unauthorized address may not be eligible for processing.
Questions?
If you have any questions regarding a return or refund, please contact our customer care team:
We’ll be happy to help.